About Us
The story of The Inner Office, Ltd. can be summed up with the expression, "If life gives you lemons, you make lemonade." After working for 11 years as Director of Medical Records at a small osteopathic hospital, founder Bonnie Randolph Boatright began to feel the pinch of her current company being acquired and re-organized by a larger institution. Following 3 years of watching and assisting with staff downsizing, position consolidations, and employee layoffs, Bonnie decided that she had had enough.
As Bonnie began to explore new career options, a respected physician encouraged her to begin a medical transcription service. This idea, paired with Bonnie's long-standing desire to offer medical transcription education services, helped lay the foundation for The Inner Office, Ltd. With Janie Gerrick, a highly experienced transcriptionist from the hospital, as her founding partner, she moved forward with the idea.
After completing a business plan, hiring an accountant, and obtaining SBA financing, Bonnie opened the doors to The Inner Office, Ltd. in Cortland, Ohio. Starting with only 2 employees, 2 Gateway computers, and a central dictation system, the company now employs over 60 staff members in multiple facets of Health Information Management, including Medical Transcription, Medical Coding, Medical Billing, Cancer Registry, Trauma Registry, and Temporary Staffing. The Inner Office, Ltd. offers a catalog for many educational programs for people interested in changing or furthering their careers.
In 2000, Janie decided to sell her interest so that she could devote more time to her husband and two small children. Karen Ellwood and Pam Mason, both long time friends and business associates purchased her interest and became co-owners of The Inner Office, Ltd.
| Bonnie Randolph Boatright, RHIT, CHPS President, CEO, and founder of The Inner Office, Ltd., Bonnie has extensive knowledge and experience concerning legal areas of Health Information Management, Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements, and the Health Information (HIPAA) Privacy and Security Rules. Her previous medical record and administrative experiences include positions in long-term and acute care, psychiatric inpatient and outpatient facilities, and health information management consulting for drug and alcohol centers. Bonnie is also a Registered Health Information Technician and has completed the exams for Certification in Healthcare Privacy and Security. |
| Karen Ellwood, RHIT, CTR, CPC Co-owner and Director of Education at The Inner Office, Ltd., Karen is responsible for maintaining the high degree of excellence in all education programs She has significant experience in assisting organizations obtain Certificates of Approval for Community Based Cancer Programs through the American College of Surgeons. Karen is also a Certified Tumor Registrar and Registered Health Information Technician. Her previous experience also includes 14 years in a variety of medical records services, including coding, cancer registry and the daily operations of a health information management department. |
| Pamela Jo Mason, CMT Co-owner and COO at The Inner Office, Ltd., Pamela has advanced knowledge of medical terminology, radiology, pharmacology, anatomy and physiology. She has over 12 years experience in medical transcription, medico-legal issues, and health information management processes. She is currently a Certified Medical Transcriptionist and is trained to work with a variety of dictation systems. |